STF190019 - Issue with Training Modules in LMS

Potential Issue:

GC Recruiter or HSTS Field Staff is having trouble launching/completing training modules in LMSN/A  

Symptom:

• Unable to launch training module
• Unable to achieve a status of completion  

Solution:  

Accessing LMS Modules

Field Staff (GCRs and HSTS Field Staff) are required to complete training modules in LMS that are due August 16th.   The modules include HR compliance modules as well as modules for the Department of Education.   The instructions they received are stored in HDTechs, under the Distance Training folder.     The document called Welcome_securityQuestions_revised 2019-FINAL.docx are the instructions that Westat sent to the GCRs and HSTS staff.     They should login to the LMS as though they are home office staff (not field data collectors - in other words, they should NOT go through the FIG).  

Dept of ED-CSPA Instructions

The three .PDFs that begin with 'DeptofED-CSPA' are the department of Ed instructions for taking those three courses.   When complete, they should email their certificates of completion for each course to [e-mail] - they should NOT attempt to upload these to the Field Staff Training Site.  

LMS Support

If you get a call from someone who is having trouble accessing any of these trainings, send an email to [e-mail].   Carolyn Pollard monitors this mailbox and can assist them, but she must be contacted by email at this address - no warm transfer is possible.  

If the caller's issue seems to be a problem with the DOE LMS website, their number for help is 1-877-612-4357 or their email is [e-mail]

STF190019