STF180073 - Module Whites Out or Does Not Fully Load

Q. The module is not loading all the content, what do I do?

If the module is not loading all the content

or the answer options are missing from the quiz :

• Click the next arrow, then the back arrow

                                            OR

• Close and relaunch module

If using Internet Explorer, instruct the user to switch to Google Chrome.    

If problem persists, escalate to Tier 2 -Distance Training/ Ops and provide the following details.

1. Device Type: (Desktop/Laptop/Tablet)
2. Operating System: (Windows, Mac)
3. Web browser and version: (IE, Safari, Chrome, Other)
4. In which module did the problem occur?

• Pre-training task
  • Module '” title and screen#: _____________
  • Video '” title: _____________

• Training task (ask for title)
  
  • Module '” title and screen#: ____________
  • Video '” title: ____________

5. Description of problem. (Include screenshots when possible)

STF180073